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Complaints Policy

Description
Complaints Policy
Url
/Council--Democracy/Councillors,-Decisions--Meetings/PDF/Complaints-Policy.pdf

Right to a review/request for information

Description
Applicants have the right to ask for a review of any decision made under the terms of this policy wi
Url
/Housing/Housing-Needs/Getting-a-Home/Further-Information/Your-Right-to-a-Review.aspx

Committal action

Description
If we have not been able to collect the money in any other way, the final option is to ask the
Url
/CouncilTax/Arrears-and-debt-recovery/Committal-Action.aspx

Support or Object to Planning Applications

Description
Find out how to submit comments about applications online:
Url
/Planning/Planning-Applications/View-Applications--Decisions/Submitting-Comments.aspx

Bogus Callers

Description
If you have concerns about anyone calling at your home, don't open the door.
Url
/Community/Community-Safety/Crime-safety-advice/Bogus-Callers.aspx

If you are unhappy

Description
What to do if you are unhappy with a Council service
Url
/Customer-Services/Complaints/If-you-are-unhappy.aspx

Access to CCTV information

Description
Request access to CCTV information
Url
/Community/Emergency-Planning-CCTV/CCTV/Access-to-CCTV.aspx

Neighbourhood Inspections

Description
Neighbourhood Inspections
Url
/Housing/Housing-for-Tenants/Get-Involved/Neighbourhood-Inspections.aspx

Interim Authority

Description
Interim Authority
Url
/Business/Licensing/Alcohol,-Entertainment--Late-Night-Food/Premises-Licences/Interim-Authority.aspx

Comments, Compliments and Complaints

Description
We are proud of the standards that we achieve but realise that things do occasionally go wrong
Url
/Customer-Services/Complaints/Complaints.aspx
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