Transparency
Authenticity and transparency are crucial to the Housing Service at Dover District Council. By being open and honest with you, we invite you to challenge us, ensuring our services meet your needs and we can continually improve services.
Dover District Tenants' Consultative Group scrutinise the service you receive and are always looking for members so please consider coming along to a meeting to see if you'd like to join.
We value your ability to hold us accountable. By observing our progress, you can be confident that we are attentive to what matters to you and making decisions in your best interest while keeping the Housing Service running smoothly.
We keep a close eye on how we're performing, we produce monthly, quarterly and annual reports to make sure we're hitting targets and making adjustments to how we're working to strive for continuous improvement. We've provided you with a variety of ways to view our performance and customer perception data to be as open and transparent as possible.
Our Performance
Quarterly Performance
See how we are performing quarterly
Read our statistics for how we are combating tenancy fraud
Read our latest annual reports and publications for residents
Tenant satisfaction measures (TSMs)
Read our results for the tenant satisfaction measures in 2023/24 which we have submitted to the Regulator of Social Housing
Have your say
Find out how you can be involved with dover district council in the housing service you receive
Let us know what you think 24/7 with our easy to use feedback form
Management Costs
For transparency purposes, DDC must provide tenants with accessible information about their directors’ remuneration and management costs.
These will be available shortly.
What is Housing Performance data?
Throughout the housing service we collect a range of information known as performance data, for example how long it takes to deliver a particular service. This allows us to measure how well we are delivering our services, how satisfied you are with our services and to track our performance quarterly and annually.
We also compare our performance against other Councils and Housing Associations of a similar size as this is good practice and helps identify areas for improvement.
What do we do with this data?
Our performance and survey data is used by the Housing Management and Asset Management Teams to highlight any areas of concern as well as good performance. It also allows the team to look at what actions need to be taken as a result. Issues would be raised at meetings with our contractors or further research undertaken including increasing visits to blocks/estates or amending our processes to find methods to create a better service.
All this data therefore is used to help us make decisions and look at ways to improve our service delivery.
We are always looking at ways we can provide meaningful information to share with our residents, and help present them in a way that out residents will find useful and interesting. If you're interested in helping scrutinising services, please get in touch with Beth Becks at Beth.Becks@dover.gov.uk.
We share data with the Dover District Tenant Group, who use the information to scrutinise services and hold DDC to account.