Download our 'Staying safe in your home' leaflet
By law we have to inspect any gas appliances in your home once a year and carryout a gas safety check. Our contractors, Sureserve Compliance South (SCS) , will contact you to make this appointment at a time convenient to you.
Compliance South (SCS) also service and maintain oil, solid fuel (coal or wood burners), LPG (low pressure gas), air source heat pumps and electrical boilers.
It is essential that we service your gas boiler every year.
If your boiler is not serviced there is a risk that it may produce carbon monoxide. Carbon monoxide is a poisonous gas that cannot be seen, is odourless and can kill a person in minutes.
It is very important the you allow our staff and contractors access to carry out their safety check. If you do not allow them access we may have to force entry to your home. If we have to do this you will be responsible for, and charged for, any damage.
Missed an appointment?
Please contact Sureserve Compliance South (SCS) on 020 8138 9758 or email SCS.CallCentre@sureserve.co.uk. Added to this, a dedicated WhatsApp number, has been allocated for residents of Dover District Council which is 07816 125969.
You can also use QR code below to be directed to Sureserve Complinace South's website.
Smell gas?
If you smell gas call the National Gas Emergency number on 0800 111 999 immediately.
Gas safety advice
Top tips for gas safety:
- always follow the operating instructions for your gas appliances
- make sure where and how to turn off your gas supply
- never install a gas appliance yourself, get a gas safe registered engineer to do it
- get your appliances regularly checked by a gas safe register engineer
- never use a gas appliance if you think it isn’t working properly
- never cover an appliance or block the convection air vents
- never block or cover outside flues
- never sleep in the same room as a gas fire.
Gas fires
You need our permission to install a gas fire. It must be done by a Gas Safe registered engineer and you will need to send us a copy of the safety certificate issued once it has been fitted.
Gas cookers
You do not need our permission to fit a gas cooker, but you should get a Gas Safe registered engineer to carry out the work.
Carbon monoxide
It is essential that we service your gas boiler every year. If your boiler is not serviced there is a risk that it may produce carbon monoxide. Carbon monoxide is a poisonous gas that cannot be seen, is odourless and can kill a person in minutes. Carbon monoxide alarms are a useful precaution - if you decide to buy a one, make sure it meets current safety standards (BS 7860 or BS EN 50291) and carries the kite mark.