From 01st April 2025, Gas Call will be transferred to a new organisation known as Sureserve Compliance South, part of the national company Sureserve.
Although these changes are soon to happen, we would like to assure you that the service provision to Dover District Council tenants will continue to improve.
As the Sureserve Compliance South continues to mobilise with us you will see changes to operative uniforms, vehicles and identification. As such and until these branding changes become more familiar, we strongly urge tenants to continue to allow access for your annual gas service to be completed, however if you have any questions or concerns regarding this change then please contact Dover District Council's Repairs Team on 01304 801110 or housing.repairs@dover.gov.uk.
You will be able to contact Sureserve Compliance South on a priority contact line that has been created which is 020 8137 9758. Added to this a dedicated WhatsApp number has been allocated for residents of Dover District Council which is 07816 125969 and there are also a range of additional resident support contacts, such as live chat, that can be found at www.sureserve.co.uk/Support-for-residents
From 1st April 2025, please directly contact us for any repairs to your heating system.
Download our 'Staying safe in your home' leaflet
By law we have to inspect any gas appliances in your home once a year and carryout a gas safety check. Our contractors, Gas Call Services, will contact you to make this appointment at a time convenient to you.
Gas Call Services also service and maintain oil, solid fuel (coal or wood burners), LPG (low pressure gas), air source heat pumps and electrical boilers.
It is essential that we service your gas boiler every year.
If your boiler is not serviced there is a risk that it may produce carbon monoxide. Carbon monoxide is a poisonous gas that cannot be seen, is odourless and can kill a person in minutes.
It is very important the you allow our staff and contractors access to carry out their safety check. If you do not allow them access we may have to force entry to your home. If we have to do this you will be responsible for, and charged for, any damage.
Missed an appointment?
Please contact Gas Call Services on 0800 012 9958 or email DDCcustomerservices@gascall.co.uk
Smell gas?
If you smell gas call the National Gas Emergency number on 0800 111 999 immediately.
Gas safety advice
Top tips for gas safety:
- always follow the operating instructions for your gas appliances
- make sure where and how to turn off your gas supply
- never install a gas appliance yourself, get a gas safe registered engineer to do it
- get your appliances regularly checked by a gas safe register engineer
- never use a gas appliance if you think it isn’t working properly
- never cover an appliance or block the convection air vents
- never block or cover outside flues
- never sleep in the same room as a gas fire.
Gas fires
You need our permission to install a gas fire. It must be done by a Gas Safe registered engineer and you will need to send us a copy of the safety certificate issued once it has been fitted.
Gas cookers
You do not need our permission to fit a gas cooker, but you should get a Gas Safe registered engineer to carry out the work.
Carbon monoxide
It is essential that we service your gas boiler every year. If your boiler is not serviced there is a risk that it may produce carbon monoxide. Carbon monoxide is a poisonous gas that cannot be seen, is odourless and can kill a person in minutes. Carbon monoxide alarms are a useful precaution - if you decide to buy a one, make sure it meets current safety standards (BS 7860 or BS EN 50291) and carries the kite mark.