How to pay your rent
| Advance Notice! |
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The Council are changing their payment providers for residents and customer payments on the 02/12/24.
How will this affect me?
You will be unable to make a payment between Thursday 28/11/24 4pm and Monday 02/12/24 midday. We apologise for any inconvenience this may cause.
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- Pay your rent online
You will need your 14 digit rent reference number (on the bottom right of your plastic payment card).
- Pay over the phone by calling 01304 872 345
This is an automated phone service for credit/debit card payments. You will need the 16-digit number across the middle of your plastic payment card.
- You can set up a Direct Debit by contacting us on 01304 801084. You will need your bank details ready and we can answer any questions you may have about setting up or paying your rent by direct debit.
- At the Post Office or Payzone registered shop using cash or a credit/debit card using your payment card. Charges may apply. If you lose or damage your payment card, please call us to request a new one on 01304 801084.
Your home is at risk if you do not keep up with your rent payments
Your rent payment is due every Monday. If you don't pay your rent on time your account will be in arrears and we will take action to recover the arrears. If you find yourself in this position, always contact us.