Regulator for Social Housing Consultation - Tenant Satisfaction Measures

The Regulator of Social Housing (RSH) has launched a 12 week consultation on proposals to introduce tenant satisfaction measures (TSMs). TSMs will be part of the package of changes to consumer regulation set out in the Social Housing White Paper.

Take part in the Consultation

The Reshaping Consumer Regulation document sets out how the RSH will put in place changes to consumer regulation. These proposals would require registered providers of social housing to collect, publish and submit TSM information. The proposed TSMs would provide data about a landlord’s performance and the quality of its services.

This is intended to help tenants hold their landlord to account and help the RSH in its future consumer regulation role. The RSH is keen to receive views on its proposals from registered providers, tenants and anyone with an interest in social housing.

If you are a DDC tenant, please get involved and help shape the proposals.

Have your say and complete the survey.

What is the White Paper?

You can read the White Paper online.

The Government's White Paper adds to the actions the government will take to ensure that residents in social housing are safe, are listened to, live in good quality homes, and have access to redress when things go wrong.

This white paper builds upon the proposals set out in the social housing green paper and review of social housing regulation: call for evidence.

As part of the social housing white paper package we are launching a domestic smoke and carbon monoxide alarm consultation seeking views on proposals to extend the Smoke and Carbon Monoxide Alarm (England) Regulations 2015.

The white paper is introducing a new charter for social housing residents which sets out what every social housing resident should be able to expect:

1. To be safe in your home. We will work with industry and landlords to ensure every home is safe and secure.
2. To know how your landlord is performing, including on repairs, complaints and safety, and how it spends its money, so you can hold it to account.
3. To have your complaints dealt with promptly and fairly, with access to a strong ombudsman who will give you swift and fair redress when needed.
4. To be treated with respect, backed by a strong consumer regulator and improved consumer standards for tenants.
5. To have your voice heard by your landlord, for example through regular meetings, scrutiny panels or being on its board. The government will provide access to help, if you want it, for you to learn new skills to ensure your landlord listens.
6. To have a good quality home and neighbourhood to live in, with your landlord keeping your home in good repair.
7. To be supported to take your first step to ownership, so it is a ladder to other opportunities, should your circumstances allow.