Noise from Licensed Premises
Pubs and clubs cause noise, principally from amplified music, although complaints about noise from people smoking outside are becoming more common since the introduction of the smoking ban in public buildings in July 2007.
The Environmental Protection Team will investigate initially providing the complainant access to a diary sheet to the complainant. Upon return of the diary sheet access may be given to the Out of Hours service if the noise is normally at night. Contact with the licensed premises will be made at this point to alert them to the complaint.
All pubs and clubs have premises licences and most have conditions regarding noise issues. The Environmental Protection Team work closely with the Licensing Team on noise issues from pubs and clubs.
You may contact the Licensing Team on 01304 872295 or by email on licensing@dover.gov.uk.
Make a Complaint or Report
If you wish to make a complaint regaridng noise from a licensed premises you can do so by completing our online reporting form which can be accessed by clicking on the following link:
Report a Noise Problem
Out of Hours
If noise from a licensed premises occurs outside of office hours and it effects a wide area, officers will respond if three independent calls from three seperate households are received regarding the same matter.
You can report noise from a licensed premises by calling 01304 821199. Once three independent calls have been received it may then be passed to the Out of Hours Noise Service.
The out of hours noise service operates within the following times:
- 8pm on a Friday evening until 3am on a Saturday morning
- 8pm on a Saturday evening until 3am on a Sunday morning.
- Sundays, if the following day is a Public Holiday, from 8pm until 3am on Monday morning.
Once referred the Duty Noise Officer will contact the closest complaintant with a view to visiting to witness the noise.
If the noise occurs outside of the times specified above please complete our online reporting form.