Residents will be able to access council services in person from 1 April 2018 thanks to an innovative partnership between Dover District Council and the Citizens Advice Bureau in Deal. Residents needing help and advice on council services will be able to visit the CAB office at 26 Victoria Road in Deal, Monday to Wednesday from 9.30am to 3pm.
Plans have also been announced in Sandwich where a partnership between Dover District and Sandwich Town Councils will enable residents to access council services at the Age Concern Centre at Sneller House, 19-21 Cattle Market every Thursday 9am to 12 noon, to coincide with the town’s market day.
Cllr Keith Morris, Leader of Dover District Council, said: “We’ve listened to what residents and their ward councillors have told us about how they use these services. We recognise that not everyone has access to a computer, and that for some, talking to someone in person is important.
“We’re delighted to be working with the Citizens Advice Bureau in Deal, and Age Concern in Sandwich, where people can access an even wider range of support and advice. We’ll be working with the staff in the coming weeks to ensure they are well trained to deliver help and advice on a wide range of council services.”
Face-to-face visits and appointments are also available five days a week at Dover District Council’s Whitfield offices and the Gateway in the Market Square, Dover.
Online services remain the most popular way for residents to contact the Council. The DDC website is available 24 hours a day for residents to pay, report, or apply for a wide range of Council services.
Posted on 01 March 2018