Housing management information

Housing management structure

Overview

 

                    

 

Roles and responsibilities

Housing services

Head of Housing

The Head of Housing oversees the Council’s housing service, which includes:

• tenancy management services
• housing allocations
• strategic housing
• the delivery of the Council’s housing programme.

They also oversee the Council’s homelessness prevention and relief service, which is a corporate function. The Head of Housing represents the Council at a senior level externally, such as the Kent Housing Group, Homes England, the Housing Ombudsman and the Regulator of Social Housing.

Housing Manager - Operations

The Housing Operations Manager is responsible for managing the Council’s housing:

• tenancy and client service, including tenancy management and anti-social behaviour
• tenancy sustainment service
• customer transaction service, and
• independent living schemes.

 The role also represents the Council in some of the sub-groups in the Kent Housing Group, and as a representative with the Housing Ombudsman.

Housing Manager - Income and Systems

 The Housing Manager – Income and Systems is responsible for managing the Council’s: 

• Housing income collection and arrears recovery service 
• Money and benefit advice service 
• Housing management systems

Strategic Housing Manager

The Strategic Housing Manager is responsible for:

• Overseeing the development of the Council’s housing strategies, policies and procedures.
• Overseeing the affordable housing enabling service.
• Delivering the Council’s tenant engagement service.
• Leading on the Council’s preparation for regulatory inspection.

The role also represents the Council in the Housing Strategy and Enabling Group, a sub-group of the Kent Housing Group (KHG), and is a member of the Rural & Community Housing Enabling Service.

Housing Programme and New Business Manager

The Housing Programme and New Business Manager is responsible for:

• Leading on the delivery of the Council's affordable housing programme
• Working with the housing development team to bring forward sites for development

The role also represents the Council externally with Homes England.

Housing Options Manager

The Housing Options Manager is responsible for managing the Council’s: 

• homelessness prevention and relief service 
• housing options and housing advice service 
• allocations of social housing and monitoring of the housing register 
• lettings and management of Council and privately owned temporary housing 
• Asylum Seeker resettlement programmes funded by central government

 The role also represents the Council in the Kent Housing Options Group, a sub-group of Kent Housing Group (KHG) and the Kent Homechoice Project Board. 

 

Property Assets

Head of Property Assets

The Head of Property Assets oversees the Council’s corporate and housing revenue account (HRA) property portfolio, and therefore their time is split between both areas. With regards to housing, they oversee the Council’s:

• Compliance workstreams
• Responsive maintenance (including Voids)
• Planned maintenance
• Overall stock condition

The Head of Property Assets also represents the Council at a senior level externally, such as at the Kent Housing Group, the Housing Ombudsman and the Regulator of Social Housing.

Property Assets Manager (Housing)

The Property Services Manager is responsible for managing Council’s:

• Compliance workstreams
• Responsive maintenance (including Voids)
• Planned maintenance
• Overall stock condition