FI15699

Request

I am writing to request information under the Freedom of Information Act 2000 regarding the council's IT Service Management (ITSM) contracts and related services. I would appreciate if you could provide the following details:

Current IT Service Management (ITSM) Provider(s)

Name of the supplier(s) providing ITSM software and/or services.

Contract Details

Contract start date

Contract end date

Details of any contract extensions (if applicable)

Total annual cost of the contract(s)

ITSM Tools & Software in Use

Name of the ITSM tool(s) used by the council (e.g., ServiceNow, Jira Service Management, BMC Remedy, etc.).

Procurement & Renewal

Contract renewal date

Procurement framework or tendering process used (e.g., G-Cloud, CCS Framework, Open Tender, etc.)

Contact Information

Name and job title of the person(s) responsible for ITSM contract management and procurement (if available under FOI).

Contact email or phone number (if permissible under FOI).

Response

The Council has an in-built app with no contract and therefore does not hold the information you have requested.