FI15498

1

The contact information of the individual(s) designated as Digital Transformation Officer(s) or equivalent position responsible for overseeing digital transformation initiatives within the council.

Name(s):      /

Email(s):       /

Phone number(s):      /

2

The name of current software providers currently being utilized as part of your digital transformation strategy.

• Hybrid mail
  Supplier name:
• SMS
  Supplier name:
• Email
  Supplier name:
• Portal
  Supplier name:
• Inbound scanner
  Supplier name:

3.

Who is the software supplier of your Revenue and Benefits application?

Software supplier:

How long have they been the supplier, and when does the contract expire?

Date started:

Contract expiry date:

4.

Who is responsible for the Digital Transformation in Revenue and Benefits?

Name:

Email:

Phone number:

5.

Do you have a web portal for your Revenue and Benefits business area that allows citizens to access their council tax bills and benefits letters?

Yes/No ___________

How much did you spend on this portal?

Capital Cost:

On-Going costs:

Is there an additional transactional cost for each document you publish (rather than post) via your Council Tax Portal?

If yes;

What is it:

How much:

How many council tax bills do you send out per year?

What percentage of these are delivered digitally through your council tax portal (rather than being posted)

Digital(%):

Physical(%):

6.

How many council tax bills and associated documents do you create and send out per year in total?

How many of these are published via your web portal?

How many of these are emailed?

How many of these are posted?

7.

How many council Benefit Letters and associated documents do you send out per year?

How many of these are published via your web portal?

How many of these are emailed?

How many of these are posted?

1

The contact information of the individual(s) designated as Digital Transformation Officer(s) or equivalent position responsible for overseeing digital transformation initiatives within the council.

The information you have requested is exempt from disclosure under Section 40(2) of the Freedom of Information Act as the Council considers the names and contact details of individual members of staff to be personal data.  The names of staff working in public authorities are personal data as defined by Article 4(1) of GDPR and also Section 3 of the Data Protection Act 2018 and the release of this data would contravene the data protection principles. 

2

The name of current software providers currently being utilized as part of your digital transformation strategy.

• Hybrid mail
  Supplier name: We do not use hybrid mail and have no provider
• SMS
  Supplier name: gov.uk
• Email
  Supplier name: Microsoft
• Portal
  Supplier name: We do not use a portal and have no provider
• Inbound scanner
  Supplier name: We do not use an inbound scanner and have no provider

3.

Who is the software supplier of your Revenue and Benefits application?

Software supplier: Civica

How long have they been the supplier, and when does the contract expire?

Date started: 1994

Contract expiry date: October 2029

4.

Who is responsible for the Digital Transformation in Revenue and Benefits?

The information you have requested is exempt from disclosure under Section 40(2) of the Freedom of Information Act as the Council considers the names and contact details of individual members of staff to be personal data.  The names of staff working in public authorities are personal data as defined by Article 4(1) of GDPR and also Section 3 of the Data Protection Act 2018 and the release of this data would contravene the data protection principles. 

5.

Do you have a web portal for your Revenue and Benefits business area that allows citizens to access their council tax bills and benefits letters?

Yes.

How much did you spend on this portal?

This information is part of a single supplies and services contract for three neighbouring local authorities, including Dover District Council.  The information is not broken down in a way that the information can be provided, and we therefore do not hold this information.

Is there an additional transactional cost for each document you publish (rather than post) via your Council Tax Portal?

This information is part of a single supplies and services contract for three neighbouring local authorities, including Dover District Council.  The information is not broken down in a way that the information can be provided, and we therefore do not hold this information.

How many council tax bills do you send out per year?

This information is part of a single supplies and services contract for three neighbouring local authorities, including Dover District Council.  The information is not broken down in a way that the information can be provided, and we therefore do not hold this information.

What percentage of these are delivered digitally through your council tax portal (rather than being posted)

This information is part of a single supplies and services contract for three neighbouring local authorities, including Dover District Council.  The information is not broken down in a way that the information can be provided, and we therefore do not hold this information.

6.

How many council tax bills and associated documents do you create and send out per year in total?

This information is part of a single supplies and services contract for three neighbouring local authorities, including Dover District Council.  The information is not broken down in a way that the information can be provided, and we therefore do not hold this information.

7.

How many council Benefit Letters and associated documents do you send out per year?

This information is part of a single supplies and services contract for three neighbouring local authorities, including Dover District Council.  The information is not broken down in a way that the information can be provided, and we therefore do not hold this information.