FI15492
Request
I am writing to request information under the Freedom of Information Act regarding the running costs of your IT service management system (ITSM) at your organisation.
Specifically, I am requesting information on the following:
- Running costs: Please provide the past 3 years costs (for clarity, these refer to your financial year whatever that may be).
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Item
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2024
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2023
|
2022
|
Total
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|
1.1
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Implementation
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1.2
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Subscription / Licencing
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1.3
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Support
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1.4
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Professional Services (project work etc)
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1.5
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Managed Services (where applicable)
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1.6
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Approximate Staff costs ass'c with running the platform
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And/Or
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1.7
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Number of FTE associated to platform operations (if unable to provide answer to 6)
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2. Implementation: if your system was implemented in the last 3 years, please provide the start and finish date or duration of this implementation project
3.Service Management System Vendor: Which vendor provided the service management system software (e.g., ServiceNow, Jira Service Management, Halo, Freshservice, Ivanti, Xurrent/4me, ManageEngine etc.)?
4. Scope: Please provide the business scope of your system, does it include business functions outside of IT (e.g., HR Case Management, Facilities, Finance etc.)?
5. Users: How many agent (fulfillers/users) licences do you have?
Response
1. As follows:
|
|
Item
|
2024
|
2023
|
2022
|
Total
|
|
1.1
|
Implementation
|
Not Held
|
Not Held
|
Not Held
|
Not Held
|
|
1.2
|
Subscription / Licencing
|
£21,450
|
£21,450
|
£21,450
|
£64,350
|
|
1.3
|
Support
|
£0
|
£0
|
£0
|
£1,260
|
|
1.4
|
Professional Services (project work etc)
|
£0
|
£0
|
£0
|
£0
|
|
1.5
|
Managed Services (where applicable)
|
£0
|
£0
|
£0
|
£0
|
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|
|
|
|
|
|
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1.6
|
Approximate Staff costs ass'c with running the platform
|
The Council does not hold this information.
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And/Or
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|
|
|
|
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1.7
|
Number of FTE associated to platform operations (if unable to provide answer to 6)
|
The Council does not hold this information.
|
2. Not applicable.
3. The Council does not hold this information. The system was procured by Thanet District Council when the IT Service was part of a shared service.
4. The Council does not hold this information. The system was procured by Thanet District Council when the IT Service was part of a shared service.
5. Zero as the system is no longer used.