FI15488
Request
1. Software Systems in Use
Please provide the following details for any software currently used for:
- Property management (e.g., inspections, compliance, record-keeping).
- Tenant management (e.g., onboarding, communications, and tenant records).
- Rent collection (e.g., payment processing, arrears tracking, reporting).
- Maintenance logging (e.g., systems for tenants to report maintenance issues and staff to log and track maintenance tasks).
For each software used, provide the following:
- Name of the software.
- Name of the software provider or supplier.
2. Cost Breakdown
For each software system identified above, provide the total costs incurred annually, including but not limited to:
- Licensing or subscription fees.
- Maintenance fees (e.g., technical support, system updates).
- Any additional costs (e.g., integration fees, customisation fees, or additional modules).
If costs vary (e.g., per property, per user, or tiered pricing), please specify the pricing model used.
3. Implementation and Support Costs
Provide details of any initial or ongoing costs associated with these systems, including:
- Implementation or setup costs.
- Costs for training staff to use the software.
- Consultancy or third-party services related to these systems (if applicable).
4. Scope of Use
Provide the following details about the use of each software system:
- The number of properties managed using the software.
- The number of tenants whose records are maintained using the software.
- The approximate number of maintenance requests logged annually by:
- Tenants.
- Staff (e.g., property managers or maintenance teams).
5. Contractual Information
For each software system, provide the following contractual details:
- The duration of the current contract(s).
- The renewal date(s) of the contract(s).
- Any termination conditions or penalties specified in the contract(s).
6. Future Plans
Please provide details of any ongoing or planned procurement or tender processes to replace, upgrade, or expand software solutions for:
- Property management.
- Tenant management.
- Rent collection.
- Maintenance logging.
Response
1. Software Systems in Use
- Property management (e.g., inspections, compliance, record-keeping).
Provider: NEC. Software: NEC Housing
- Tenant management (e.g., onboarding, communications, and tenant records).
Provider: NEC. Software: NEC Housing
- Rent collection (e.g., payment processing, arrears tracking, reporting).
Provider: NEC. Software: NEC Housing
- Maintenance logging (e.g., systems for tenants to report maintenance issues and staff to log and track maintenance tasks).
Provider: NEC. Software: NEC Housing
2. Cost Breakdown
- Licensing or subscription fees.
Included in the core package
- Maintenance fees (e.g., technical support, system updates).
Support and Maintenance £37,514.83
- Any additional costs (e.g., integration fees, customisation fees, or additional modules).
NEC Cloud Service £82,930.12
3. Implementation and Support Costs
- Implementation or setup costs.
The Council does not hold this information as the system was implemented when the housing service was part of an Alms Length Management Organisation (it is now back in-house)
- Costs for training staff to use the software.
None.
- Consultancy or third-party services related to these systems (if applicable).
The Council does not hold this information.
4. Scope of Use
- The number of properties managed using the software.
5813
- The number of tenants whose records are maintained using the software.
4997
- The approximate number of maintenance requests logged annually by:
Zero.
- Staff (e.g., property managers or maintenance teams).
1765
5. Contractual Information
- The duration of the current contract(s).
3 years.
- The renewal date(s) of the contract(s).
30/07/2027.
- Any termination conditions or penalties specified in the contract(s).
Yes
6. Future Plans
The Council does not hold this information.
The Council does not hold this information.
The Council does not hold this information.
The Council does not hold this information.