FI15426

Request

  1. How often are bin collections carried out by the Council? Please provide details on the frequency of bin collections, including any variations based on location or type of collection (e.g., general waste, recycling, garden waste).
  2. Has the frequency of bin collections changed since the 2020/21 financial year? If the frequency has changed, please provide details of the previous frequency of collections.
  3. Please provide the total amount of funding allocated for waste collection services in the financial years 2020/21 to 2023/24, broken down by year if possible.
  4. Are data available on missed bin collections? If so, please provide details on the number of missed bin collections in the financial years 2020/21 to 2023/24, broken down by year if possible.
  5. Please provide data on the number of complaints received regarding bin collections in the financial years 2020/21 to 2023/24, broken down by year if possible. Also, if possible, categorise the complaints by type.
  6. Please provide data on any actions taken as a result of complaints made (e.g., payouts to complainants, changes to processes, etc.) in the financial years 2020/21 to 2023/24, broken down by year if possible.
  7. Is bin collection performed and managed directly by the council, or outsourced to private contractors? If outsourced, how are the contracts awarded and how is fair competition ensured?
  8. Please provide all contract amounts awarded for any outsourced bin collection and management services in the financial years 2020/21 to 2023/24, broken down by year if possible.
  9. How many bin men/women have been employed by the council in the financial years 2020/2021 to 2023/24, broken down by year if possible?
  10. For the financial years 2020/2021 to 2023/24, what is the average salary of bin men/women in your council area per year?

Response

  1. Every weekday – alternate-weekly collections for recyclables and refuse, and weekly food waste collections.
  2. No.
  3. This information is available on the Council’s website as part of the annual budget (known as the medium term financial plan) and can be found here: https://www.dover.gov.uk/Corporate-Information/Financial-Information/Budgets--Accounts.aspx.
  4. The Council only retains a rolling two year’s worth of data, so the only full year’s data available is that from 2023/24 which is as follows: Total Collections - 7,500,535 and Total Missed - 3,676.
  5. 2020/21 - 7, 2021/22 - 89, 2022/23 - 4 and 2023/24 - 6.
  6. The Council does not hold this information as this is not data that is recorded.
  7. Outsourced.  Procurement is undertaken using the Council’s Contract Procedure Rules.  Information about this is available on our website at https://www.dover.gov.uk/Business/Doing-Business-with-DDC/How-we-buy.aspx.
  8. This information is available on the Council’s website as part of the payment to suppliers data at https://www.dover.gov.uk/Corporate-Information/Financial-Information/Payments-to-Suppliers/Payments-to-Suppliers.aspx.
  9. Zero.
  10. The Council does not hold this information.