FI14960

Request

Mobile phones 

  • Who is your current mobile phone provider?
  • How many mobile connections?
  • When is the contract up for renewal?
  • How long do you contract for (24 or 36 months)?
  • The email address of the primary contact for this contract?

SIP Trunking 

  • Have you implemented SIP?
  • If yes, when does the contract expire?
  • Who is your SIP provider?
  • The email address of the primary contact for this contract?

Team Licences 

  • Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable your Teams Licences?
  • If not, is that something you are considering?

Telephony 

  • What is your current telephony system?
  • How many users of the telephony system?
  • When is the contract up for renewal?
  • The email address of the primary contact for this contract?

Contact Centre 

  • What contact centre solution is the council using?
  • How many agents does the contact centre employ?
  • How many agents are concurrently working?
  • What is the cost of the contract for the contact centre solution?
  • When is the contract for the contact centre ending?
  • How long do you usually contract for?
  • The name of the relevant contact?

Response

Mobile phones 

  • O2
  • 310
  • July 2024
  • 6 months
  • The information you have requested is exempt from disclosure under Section 40(2) of the Freedom of Information Act as the Council considers the names and contact details of individual members of staff to be personal data.  The names of staff working in public authorities are personal data as defined by Article 4(1) of GDPR and also Section 3 of the Data Protection Act 2018 and the release of this data would contravene the data protection principles. 

SIP Trunking

  • Yes
  • April 2025
  • Gamma
  • The information you have requested is exempt from disclosure under Section 40(2) of the Freedom of Information Act as the Council considers the names and contact details of individual members of staff to be personal data.  The names of staff working in public authorities are personal data as defined by Article 4(1) of GDPR and also Section 3 of the Data Protection Act 2018 and the release of this data would contravene the data protection principles. 

Team Licences

  • E5
  • Yes
  • Not applicable 

Telephony

  • Teams
  • 500
  • Microsoft EA - August 2025 / Gamma Direct Routing - April 2025
  • The information you have requested is exempt from disclosure under Section 40(2) of the Freedom of Information Act as the Council considers the names and contact details of individual members of staff to be personal data.  The names of staff working in public authorities are personal data as defined by Article 4(1) of GDPR and also Section 3 of the Data Protection Act 2018 and the release of this data would contravene the data protection principles. 

Contact Centre 

Please note that the Contact Centre is outsourced, so is a separate infrastructure to Dover District Council.

  • 8x8
  • 65 concurrent
  • 65 concurrent
  • £187,200.00
  • February 2027
  • 3+1 years
  • The information you have requested is exempt from disclosure under Section 40(2) of the Freedom of Information Act as the Council considers the names and contact details of individual members of staff to be personal data.  The names of staff working in public authorities are personal data as defined by Article 4(1) of GDPR and also Section 3 of the Data Protection Act 2018 and the release of this data would contravene the data protection principles.